Frequently AskedQuestions

Restoration Questions, Answered by Idaho's Local Experts

Property damage is stressful, and most homeowners have never had to deal with water extraction, fire restoration or mold remediation before. The questions below come straight from real conversations with Treasure Valley homeowners and property managers who called Restorex after a burst pipe, kitchen fire, sewage backup, or unexplained musty smell. We've grouped them into general service questions, water damage, insurance claims and mold so you can jump straight to what you need.

Restorex is an IICRC-certified, locally owned restoration company serving Boise, Meridian, Nampa, Caldwell, Eagle, Star, Kuna, Middleton, Emmett, Garden City, Mountain Home and surrounding Idaho communities. We respond 24/7/365, typically within 60 minutes, with industrial water extraction, drying, soot removal and antimicrobial equipment. We bill all major insurers directly, document every step for your claim, and walk you through the restoration timeline before any work begins.

If your question isn't covered below, call our team at (208) 614-0141 or email office@teamrestorex.com. A project coordinator will respond the same day with honest guidance — even if the answer is "you don't need restoration services."