What should I do after water damage?

Turn off the water source if possible, move valuables to a dry area, and call Restorex immediately at 208-614-0141. Our 24/7 emergency team will begin water extraction and drying to prevent further damage and mold growth.

How long does restoration take?

Restoration timelines vary based on the type and extent of damage. Water damage drying typically takes 3-5 days, while full fire damage restoration can take several weeks. Restorex provides a detailed timeline during our initial assessment.

Does insurance cover restoration?

Most homeowner insurance policies cover sudden and accidental water damage, fire damage, and storm damage. Restorex works directly with your insurance company, handling claims paperwork and billing to simplify the process.

What areas do you serve?

Restorex serves the entire Treasure Valley including Boise, Meridian, Nampa, Caldwell, Eagle, Star, Kuna, Middleton, Emmett, Mountain Home, and surrounding communities in southwestern Idaho.

Do you offer emergency services?

Yes, Restorex provides 24/7 emergency restoration services. Our rapid response team is available day and night, including weekends and holidays. Call 208-614-0141 for immediate assistance.

How fast should water damage be addressed?

Water damage should be addressed within the first 24–48 hours to prevent mold growth and structural deterioration. Restorex responds within 60 minutes to begin emergency water extraction.

What are the categories of water damage?

Water damage is classified into three categories: Category 1 (clean water from broken pipes), Category 2 (gray water from appliances or overflow), and Category 3 (black water from sewage or floodwater). Each requires different cleanup protocols.

How long does water damage restoration take?

Most water damage drying takes 3–5 days using industrial dehumidifiers and air movers. Full restoration including repairs may take 1–2 weeks depending on the extent of damage.

Will my floors need to be replaced after water damage?

Not always. Restorex uses advanced moisture detection and structural drying techniques that can often save hardwood, tile, and subfloor materials. We'll assess and recommend the most cost-effective approach.

Does Restorex handle insurance claims for water damage?

Yes. We work directly with all major insurance carriers, handling documentation, photos, moisture readings, and billing so you can focus on getting back to normal.

WaterExtraction

Professional Restoration

Swift and Effective Water Damage Restoration

Water damage can happen unexpectedly, wreaking havoc on your property and possessions. At Restorex, our water extraction and drying services are designed to address this critical issue promptly and efficiently. Whether it's a burst pipe, a natural flood, or any other water-related mishap, our certified technicians are equipped with the latest technology and expertise to restore your property to its pre-damage state.

Step-by-Step

Our Water Extraction and Drying Process

Assessment and Inspection

Our process begins with a comprehensive assessment of the affected areas. Our certified technicians evaluate the extent of the water damage, identifying affected materials and potential hazards.

Water Extraction

Using powerful, industry-leading equipment, we swiftly extract standing water from your property. Our high-capacity pumps and specialized tools ensure a thorough removal process, minimizing the risk of further damage.

Moisture Detection

Water has a sneaky way of hiding in unseen places. Our technicians employ advanced moisture detection tools to identify hidden pockets of moisture within walls, floors, and other structural elements.

Dehumidification

After the initial extraction, we deploy industrial-grade dehumidifiers to remove excess moisture from the air. This step is crucial in preventing secondary damage such as mold growth and structural weakening.

Air Circulation

Proper airflow is essential for effective drying. We strategically position air movers to facilitate the evaporation process, ensuring that moisture is efficiently drawn out of surfaces.

Monitoring and Adjustments

Our technicians continuously monitor the drying progress. We make necessary adjustments to equipment and placement as needed, ensuring optimal results.

Documenting Progress

We keep meticulous records of the drying process, including moisture levels and visual assessments. This documentation is essential for insurance claims and ensuring that the restoration process is thorough and complete.

Final Inspection

Once we're confident that the affected areas are thoroughly dried, we conduct a final inspection to ensure that no residual moisture remains. This step is critical in preventing future issues.

Why It Matters

Why Water Extraction Matters

Prevents Structural Damage

Swift water extraction helps preserve the integrity of your property's structure, reducing the likelihood of costly repairs.

Mitigates Mold Growth

Removing excess moisture promptly is the first line of defense against mold and mildew growth, safeguarding your health and property.

Preserves Belongings

Quick action increases the chances of salvaging and restoring personal belongings affected by water damage.

Understanding Water Damage

Types of Water Categories

The IICRC (Institute of Inspection, Cleaning and Restoration Certification) categorizes water damage into three main categories based on the source and level of contamination. These categories help professionals in the restoration industry understand the potential health risks and required cleanup procedures.

Category 1

Clean Water

This category refers to water from a clean or sanitary source. It poses no substantial risk to humans if consumed or exposed to the skin. Sources may include broken water supply lines, tub or sink overflows (with no contaminants), and appliance malfunctions involving water supply lines.

Example: A leaky faucet or a burst water pipe.

Category 2

Grey Water

Grey water contains some level of contamination and may cause discomfort or illness if ingested or exposed to the skin. It typically contains microorganisms or chemical components that can be harmful. Sources may include washing machine overflow, dishwasher discharge, and toilet overflow with urine (no feces).

Example: A washing machine overflow with soapy water.

Category 3

Black Water

Black water is highly contaminated and potentially harmful to health. It may contain harmful bacteria, fungi, viruses, and other microbial agents. This category includes water from sources such as sewage backups, floodwaters, and water from natural disasters. It requires specialized cleaning and disinfection procedures.

Example: Sewage backup, floodwater from rivers or streams.

It's important to note that while these categories help classify water damage, the actual condition of the water may change over time. For example, clean water left standing for an extended period can become contaminated (e.g., Category 1 water left stagnant for a period of time may become Category 2 water).

Need Water Extraction Services?

Let's Talk (208) 614-0141