Claim SubmissionGuide
Step-by-step guidance for filing your insurance claim
Filing Your Claim Successfully
A well-documented claim is more likely to be approved quickly and for the full amount you're entitled to. Follow this guide to ensure your claim is complete and properly supported.
Step 1: Document the Damage
- Take photos and videos of all damaged areas before any cleanup
- Photograph wide shots and close-ups of affected areas
- Document damaged contents with photos and descriptions
- Keep a written log of events with dates and times
- Save all receipts for emergency expenses (hotel, food, etc.)
Step 2: Contact Your Insurance
- Call your insurance company's claims hotline
- Have your policy number ready
- Ask about your deductible and coverage limits
- Request a claim number and adjuster assignment
- Ask about temporary living expense coverage if displaced
Step 3: Mitigate Further Damage
- Take reasonable steps to prevent additional damage
- Call Restorex for emergency mitigation services
- Keep all damaged items until the adjuster approves disposal
- Don't make permanent repairs until claim is approved
- Document all mitigation steps taken
Step 4: Work with Your Adjuster
- Be present during the adjuster's inspection if possible
- Point out all areas of damage, including hidden damage
- Provide your documentation and photos
- Ask questions about the claims process and timeline
- Request a copy of the adjuster's report
Tips for a Successful Claim
Be Thorough
Don't assume the adjuster will find all damage. Point out everything, including hidden moisture and structural issues.
Keep Records
Document every conversation with your insurance company, including dates, names, and what was discussed.
Review Estimates
Compare the insurance estimate with our professional assessment to ensure all damage is accounted for.
Don't Rush
Take time to understand your policy and the claim before accepting a settlement.
Need Help With Your Claim?
Our team can help you document damage and navigate the claims process.