Working WithInsurance
We make the claims process easier
Insurance Claims Made Simple
Dealing with property damage is stressful enough without navigating complex insurance claims. Restorex has worked with every major insurance carrier and understands how to document damage, submit claims, and communicate with adjusters to help ensure you receive fair coverage for your restoration needs.
The Insurance Claims Process
Document Everything
Take photos and videos of all damage before any cleanup begins. This documentation is critical for your claim.
Contact Your Insurance
Notify your insurance company as soon as possible. Have your policy number ready when you call.
Request Emergency Services
Call Restorex to begin emergency mitigation. Quick action prevents further damage and is often required by insurance.
Meet with Adjuster
Your insurance company will send an adjuster to assess the damage. We can be present to help explain the scope of work needed.
Review Estimate
Compare the insurance estimate with our assessment. We'll help identify any discrepancies.
Approve & Begin Work
Once the claim is approved, we begin restoration work and handle billing directly with your insurance.
Understanding Your Coverage
Typically Covered
- Sudden water damage (burst pipes, appliance failure)
- Fire and smoke damage
- Wind and hail damage
- Some types of mold remediation
- Emergency mitigation costs
Often Not Covered
- Flood damage (requires separate policy)
- Gradual water damage
- Lack of maintenance issues
- Earthquake damage (requires separate policy)
- Intentional damage
Note: Coverage varies by policy. We recommend reviewing your specific policy or consulting with your insurance agent for details about your coverage.
Need Help With Your Claim?
We're here to help you navigate the insurance claims process.